K4Connect is a high impact, high growth, venture backed company on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives.  We believe that technology is not simply reserved for the next generation, but rather should empower all generations. 

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications, Smart Home, and Wellness to senior communities across the country. They will manage the day-to-day activities for a subset of K4Connect’s client base and will focus on helping customers be successful throughout the entire customer journey by maintaining a high level of customer satisfaction. This role requires high levels of both people skills and technical ability.

Specifically, the Client Success Manager will: 

• Be the single point-of-contact, client champion and trusted advisor to client accounts with the overall goal of making K4Community successful and valuable to a community.
• Ensure the timely and successful delivery of K4Connect’s solutions, including technical expertise, according to customer needs and objectives. 
• Enable proven integrations with new and existing customers
• Use internal tools to help communities customize their app experience
• Provide insights to clients based on K4Community resident and staff usage to ensure that they get the most out of the platform.
• Establish clear success goals and process milestones for the client to work toward.
• Monitor and analyze client’s usage of our product.
• Utilize data to tell customer success stories.
• Forecast and track key account metrics.
• Work with product specialists to train and educate communities on K4community.
• Drive enablement of expanded solutions for existing customers. 
• Cultivate brand ambassadors to share the product's benefit and value within communities.

Requirements:

• BS or Associate Degree with a minimum of 3 years of experience in a customer success, account management, or a relationship management position.
• Natural relationship builder with integrity, reliability and maturity.
• Proven ability to manage multiple accounts and connect across multiple levels of organizations.
• Experience working with customers, both in person and virtually, and in one to one and group settings. 
• Experience maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Experience and aptitude inside the software industry for enabling integrations and working within a data environment
• Ability to work in a HIPAA compliant environment with a demonstrated ability for precision and thoroughness
• Ability to deal professionally, tactfully, and effectively with internal and external stakeholders in a fast-paced, customer-focused environment.
• Believes in the value of using data to guide clients to successful outcomes.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Results-driven, with a bias for speed and action.
• Quick learner with adaptability to learn new tools and proficiency with a multitude of software packages related to productivity both common (Google Suite, CRMs) and advanced tools (Snowflake and internally built tools)
• Familiarity with SaaS preferred.
• Familiarity with Snowflake & data warehouse & analytics technologies a plus.
• Experience servicing senior living clients and communities a plus.
• Familiarity with smart home/network technologies a plus.
• Onsite in our Raleigh office with limited remote work. 
• Expected Travel:  Up to 25%.

Benefits We Offer:

• Competitive Compensation Package (Salary + K4Connect Stock)
• Quality Healthcare Options for Medical (PPO & HSA), Dental, and Vision
• Company-Paid Life Insurance, AD&D, STD, LTD plans
• Vanguard 401k Plan for Retirement Savings
• Hybrid Office/Work from Home Policy
• Unlimited PTO, Paid Holidays, and Maternity/Paternity Leave
• Employee Lounge with games and beverages!

We are looking for a highly energetic person who understands the balance of being a strong client advocate and passionate about delighting customers while managing to the business goals of the company.  If you are interested in joining a committed, impassioned, intelligent and creative team that is driven to making global impact in people’s lives, then K4Connect may be the place for you! 

Company: K4Connect

Location: Morrisville, NC or Hybrid 

K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that optimize care delivery, promote operational efficiency, foster community engagement, and enrich the lives of both caregivers and residents. Supported by prominent investors, including Intel Capital, AXA Ventures Partners, Ziegler Investment Bank, Forte Ventures, Topmark Partners, and Bryce Catalyst, K4Connect is looking for a Director of Sales to accelerate our sales efforts.

Position Overview: We are seeking an experienced and results-driven Enterprise Sales Executive to lead our growth efforts at K4Connect. The ideal candidate will be an outgoing strategic thinker with a proven track record of driving revenue, managing high-performing sales teams, and cultivating strong customer relationships. As the Director of Sales, you will be responsible for developing and executing sales strategies to drive customer acquisition, retention, and revenue growth across our target markets. Domain experience selling to senior living communities is a must.

Key Responsibilities:

1. Business Development - Execute on business development strategy to identify new growth opportunities and expand K4Connect’s presence in the Senior Living Market. 

2. Forecast and Pipeline Management - Enhance sales pipeline through prospecting, lead generation, and opportunity qualification.

3. Market Research - Ongoing research on market tendencies within the senior living space to identify new trends, anticipate customer needs, and provide informed decision making. 

4. Relationship and Partnership Development - Cultivate relationships with key decision makers, company partners, and industry associations to enhance K4Connect’s strategic alliances. 

5. Collaboration - Work closely with the Sales Operations Manager and collaborate cross-functionally with marketing, product management, and other teams to align sales initiatives with business goals and product launches.

6. Reporting and Analytics - Maintain accurate reporting and analytics within the designated CRM system for refined data-driven insights on growth performance. 

7. Social Responsibility - Represent K4Connect at industry events, conferences, and trade shows to promote products, generate new business, and cultivate relationships. 

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field; MBA preferred.

• 5+ years of experience in sales, with at least 2 years in a leadership role.

• Proven track record of driving revenue growth and exceeding sales targets in a technology, senior living or healthcare-related industry.

• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.

• Excellent communication, negotiation, and interpersonal skills.

• Analytical mindset with the ability to interpret data and derive actionable insights.

• Experience working with CRM systems and sales automation tools.

• Experience working with a startup is a plus. 

• Knowledge of the senior living or healthcare industry is a must.

Why Join Us?: At K4Connect, you'll have the opportunity to work at the forefront of technology innovation and make a meaningful difference in the lives of others. We offer a collaborative and inclusive work environment, competitive compensation and benefits, stock options, unlimited PTO, and opportunities for professional growth and development.  Join our mission in enabling the digital transformation of senior living communities to benefit the quality of care that caregivers can provide to their residents. Apply now and be part of our exciting journey!

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to recruitment@k4connect.com. Please include "Director of Sales Application" in the subject line. We look forward to hearing from you!

We are not accepting applications from recruiters, staffing agencies, or third-party vendors for this position. All candidates must apply directly through our official channels. Any unsolicited resumes or candidate submissions from these sources will not be considered and may not be subject to a fee or commission.

Job Title: Solutions Architect, Sales

Company: K4Connect

Location: Morrisville, NC 

K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that optimize care delivery, promote operational efficiency, foster community engagement, and enrich the lives of both caregivers and residents. Supported by prominent investors, including Intel Capital, AXA Ventures Partners, Ziegler Investment Bank, Forte Ventures, Topmark Partners, and Bryce Catalyst, K4Connect is seeking a Solutions Architect to accelerate growth efforts. 

Position Overview: We are seeking a highly skilled Technical Sales/Solutions Architect to join our team at K4Connect. The ideal candidate will have a deep understanding of enterprise technology solutions, particularly in the senior living market, and possess strong technical expertise to effectively communicate the value and benefits of K4Connect's products and services to potential customers. As a key member of the sales team, you will play a crucial role in driving revenue growth, building strong customer relationships, and providing technical expertise throughout the sales process.

Key Responsibilities:

1. Act as a subject matter expert on K4Connect's FusionOS Enterprise Operating Platform and K4Community Enterprise Engagement Suite, understanding the technical intricacies and value propositions of each product.

2. Collaborate closely with the sales team to identify customer needs, provide technical solutions, and support the sales process from lead generation to closing deals.

3. Conduct product demonstrations and presentations for potential customers, showcasing the features, functionalities, and benefits of K4Connect's solutions.

4. Develop and deliver customized technical proposals and solutions based on customer requirements and business objectives.

5. Provide pre-sales technical support, including answering technical inquiries, conducting solution assessments, and addressing customer concerns.

6. Work closely with product management and engineering teams to communicate customer feedback, identify product enhancements, and drive product development initiatives.

7. Stay up-to-date on industry trends, competitive landscape, and emerging technologies to maintain a deep understanding of the market and competitors.

8. Participate in industry events, conferences, and trade shows to promote K4Connect's solutions and generate leads.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field; Master's degree preferred.

• 5+ years of experience in technical sales or solutions engineering, preferably in the enterprise software or healthcare industry.

• Strong technical background with knowledge of enterprise software architecture, cloud computing, APIs, and integration technologies.

• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.

• Proven track record of driving sales revenue, meeting or exceeding targets, and building strong customer relationships.

• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.

• Experience in the senior living or healthcare industry is a plus.

• Experience working with a startup is a plus.

Why Join Us: At K4Connect, you'll have the opportunity to work at the forefront of technology innovation and make a meaningful difference in the lives of older adults and individuals with disabilities. We offer a collaborative and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development. Join us in our mission to empower communities and enrich lives with the help of technology. Apply now and be part of our exciting journey!

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to [email address]. Please include "Technical Sales/Solutions Architect Application" in the subject line. We look forward to hearing from you!

We are not accepting applications from recruiters, staffing agencies, or third-party vendors for this position. All candidates must apply directly through our official channels. Any unsolicited resumes or candidate submissions from these sources will not be considered and may not be subject to a fee or commission.

Location: Morrisville, NC

Position: Marketing Intern

Reports to: Marketing Manager  

Hours: 10-20 hours per week

Pay: $20/hour

K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations while enhancing the quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that optimize care delivery, promote operational efficiency, foster community engagement, and ultimately enrich the lives of both caregivers and residents. 

Supported by prominent investors, including Intel Capital, AXA Ventures Partners, Ziegler Investment Bank, Forte Ventures, Topmark Partners, and Bryce Catalyst, K4Connect is looking for a Marketing Intern to assist in our marketing efforts.

Job Description:

K4Connect is seeking a motivated and creative Undergraduate or Graduate Marketing Major to join our team as a Marketing Intern. In this role, you will support our marketing team by assisting in various aspects of inbound marketing, including lead generation, content creation, email marketing, and campaign management, all while using HubSpot to optimize and track our efforts.

This hands-on internship offers the opportunity to gain valuable experience in various aspects of marketing while contributing to real projects that drive our company's growth and success. We expect you to be onsite in our headquarters in Morrisville to interact with the team at least once a week.

Responsibilities:

• HubSpot Management: Assist in managing and optimizing HubSpot, including lead nurturing workflows, email campaigns, landing pages, and forms. Help track and analyze key metrics for continuous improvement.

• Content Creation: Write and edit high-quality blog posts and case studies related to K4Connect’s products, customer success stories, and industry trends. Collaborate with the marketing team to develop content that drives engagement and traffic.

• Social Media Management: Support the execution of the social media strategy, including content scheduling, community engagement, and monitoring social channels. Track and report on social media performance and suggest areas for improvement.

• Market Research: Conduct research on industry trends, competitors, and target audience insights to help inform marketing strategies and campaigns.

• Campaign Support: Assist in the creation of marketing materials, including email newsletters, presentations, and promotional assets for upcoming campaigns.

• Collaboration and Teamwork: Work closely with the marketing team to brainstorm and execute ideas for new marketing initiatives. Participate in team meetings and contribute creative input.

Qualifications:

• Currently pursuing an Undergraduate or Graduate degree in Marketing or a related field.

• Strong writing and editing skills with the ability to produce engaging content for diverse audiences.

• Familiarity with HubSpot or other CRM tools is a plus, though not required.

• Experience managing or assisting with social media platforms (LinkedIn, Twitter, Facebook, Instagram, etc.).

• Basic understanding of SEO best practices and content optimization strategies.

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

• Enthusiasm for learning, attention to detail, and a proactive attitude.

• Ability to work independently and as part of a collaborative team.

• A passion for technology and innovation, especially in the context of social good and helping vulnerable populations.

Benefits:

• Hands-On Experience: Gain practical experience in digital marketing, content creation, and social media management with a focus on leading technologies that improve lives.

• Mentorship: Work closely with experienced marketing professionals who will provide guidance, feedback, and mentorship throughout your internship.

• Career Development: Opportunity to learn valuable skills in HubSpot, content marketing, and social media strategy, which are highly sought after in the industry.

• Flexible Schedule and Hybrid Work Option: We understand the importance of work-life balance. Flexible hours are available to accommodate your academic or personal commitments.

• Networking Opportunities: Connect with professionals in the tech and marketing industries, as well as other interns and team members.

How to Apply:

Interested candidates should submit their resume, along with a portfolio of writing samples and any creative graphics (if available)